{"id":11403,"date":"2018-02-07T11:00:05","date_gmt":"2018-02-07T19:00:05","guid":{"rendered":"http:\/\/www.palada.net\/index.php\/2018\/02\/07\/news-5174\/"},"modified":"2018-02-07T11:00:05","modified_gmt":"2018-02-07T19:00:05","slug":"news-5174","status":"publish","type":"post","link":"http:\/\/www.palada.net\/index.php\/2018\/02\/07\/news-5174\/","title":{"rendered":"Focus on Employee Training to Keep Data Center Operations Costs in Check"},"content":{"rendered":"<p><strong>Credit to Author: Anthony DeSpirito| Date: Tue, 06 Feb 2018 20:31:13 +0000<\/strong><\/p>\n<p>Brain drain, or knowledge walk, is an age-old problem in IT and data center circles. That\u2019s when a staffer with intimate knowledge of your environment retires or takes a job elsewhere \u2013 taking lots of tribal knowledge out the door. Too much brain drain can also be a drain on operating costs, as it takes money and time to recruit and train replacements.<\/p>\n<p> <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-45512\" src=\"https:\/\/blog.schneider-electric.com\/wp-content\/uploads\/2018\/02\/Data-Center-Training-Small-300x200.png\" alt=\"Employee Training\" width=\"350\" height=\"233\" srcset=\"https:\/\/blog.schneider-electric.com\/wp-content\/uploads\/2018\/02\/Data-Center-Training-Small-300x200.png 300w, https:\/\/blog.schneider-electric.com\/wp-content\/uploads\/2018\/02\/Data-Center-Training-Small.png 509w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/> <\/p>\n<p style=\"text-align: left;\"><strong>Pro Tip<\/strong>: Remember if you like this blog and want to learn more about improving data center operations download our free e-Book:\u00a0<a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly93d3cuc2NobmVpZGVyLWVsZWN0cmljLmNvbS9wcm9tby91cy9lbi9nZXRQcm9tby83NTUxM3A%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\">\u201cEssential Elements of Data Center Facility Operations.\u201d<\/a><\/p>\n<p>In years past, it wasn\u2019t unusual for employees to stay with the same company for many years, even decades. Those days are largely over, as Gen X and millennials show considerably more restlessness than their baby boomer forebears.<\/p>\n<h2>Millennial Retention Shift<\/h2>\n<p>Millennials, in particular, are often seen as showing little loyalty to any given employer. That, however, is beginning to change, according to a recent study by Deloitte. As <a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly93d3cuZm9yYmVzLmNvbS9zaXRlcy93ZXNnYXkvMjAxNy8wMi8wOS9uZXctZGVsb2l0dGUtc3R1ZHktc2F5cy1taWxsZW5uaWFscy1hcmUtbW9yZS1sb3lhbC10aGFuLWV2ZXIvIzM2MzUxNjAxNTNiYw%3D%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\">Forbes.com reports<\/a>:<\/p>\n<ul>\n<li>38% of millennials plan to leave within 2 years, compared to 44% in 2016<\/li>\n<li>31% plan to stay beyond 5 years, compared to 27% in 2016<\/li>\n<li>7% plan to leave soon, compared to 17% in 2016<\/li>\n<\/ul>\n<p>Another survey conducted by the survey software firm Qualtrics for CNBC shows that investing in millennials during their first 90 days on the job is crucial to retaining them. \u201cCompanies need to try harder at giving millennials a valuable reason to stay, which should go way beyond free food \u2014 it&#8217;s about upward mobility,\u201d <a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly93d3cuY25iYy5jb20vMjAxNy8wNS8xMC85MC1vZi1taWxsZW5uaWFscy13aWxsLXN0YXktaW4tYS1qb2ItZm9yLTEwLXllYXJzLWlmLXR3by1uZWVkcy1tZXQuaHRtbA%3D%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\">according to CNBC<\/a>.<\/p>\n<p>Those words ring true when it comes to data center staff, who are always anxious to learn. \u201cInvesting\u201d in these employees means training them such that they can achieve that upward mobility.<\/p>\n<p> <a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly93d3cuc2NobmVpZGVyLWVsZWN0cmljLmNvbS9wcm9tby91cy9lbi9nZXRQcm9tby83NTUxM3A%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-43129 size-full\" src=\"https:\/\/blog.schneider-electric.com\/wp-content\/uploads\/2017\/11\/Essential-Elements-e-book.png\" alt=\"Download Essential Elements of Data Center Facility Operations\" width=\"620\" height=\"350\" srcset=\"https:\/\/blog.schneider-electric.com\/wp-content\/uploads\/2017\/11\/Essential-Elements-e-book.png 620w, https:\/\/blog.schneider-electric.com\/wp-content\/uploads\/2017\/11\/Essential-Elements-e-book-300x169.png 300w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/a> <\/p>\n<h2>Employee Training Equals Decreased Operations Costs<\/h2>\n<p>At Schneider Electric, we manage some 100 data centers for customers around the globe, so we, too, grapple with the issue of attracting and retaining qualified staff. And I couldn\u2019t agree more that \u201cinvesting\u201d in employees through training is the key to success. It pays off in the long term in helping keep operating costs down, since more experienced employees are generally more productive and adept at effectively managing the data center.<\/p>\n<p>Let me share how we tackle the problem, in hopes that you\u2019ll find some value in it.<\/p>\n<p>We have a Critical Environment Technician (CET) training program that ensures we have staff with the knowledge and experience to run mission critical facilities, while also giving employees a clearly defined growth path.<\/p>\n<p>Critical facility technicians (CFTs) advance through three levels, progressing from basic facility systems equipment and procedural knowledge (CET 1), to advanced, in-depth knowledge of systems, equipment and procedures (CET 2 and 3). Training is all site-specific, given no two data centers are exactly the same. And as CFTs advance through the ranks, part of their duties requires training others coming up the ladder.<\/p>\n<p>In general, achieving CET 1 means learning about the specific site, including policies and procedures, safety and change control processes, and emergency operating procedures (EOPs). CET 2 involves facing numerous situations on the job to test the knowledge gained and demonstrating a thorough understanding of the EOPs, including the order in which they\u2019re performed, expected results and back-out steps. After achieving CET 3 status, technicians should have all the required knowledge and skill required for the operation of all mission critical systems and equipment in the data center. They should be able to take command and control in any abnormal situation and follow the EOP to address it, while also mastering change control and change management procedures.<\/p>\n<p>Beyond those designations, we also have multiple other opportunities for advancement. They include shift leads in different specialties, such as electrical and mechanical, and Critical Facility Managers (CFMs). CFMs generally manage an entire building, sometimes with the help of an assistant CFM. They receive data from the various management and monitoring tools and make decisions on how best to run the facility, from a risk, performance and efficiency perspective.<\/p>\n<p>While this program helps us retain staff by keeping them engaged, it doesn\u2019t mean we don\u2019t have turnover; like any large organization, we do. That\u2019s why we\u2019re almost constantly recruiting, ensuring a steady stream of qualified candidates can step in and start their training when needed.<\/p>\n<h2>An Employee Engagement Plan<strong>\u00a0<\/strong><\/h2>\n<p>Of course, having success with this kind of a plan also means having the scale to dedicate folks to training others, and to the recruiting process. Admittedly, that is more difficult if you\u2019re running only one or two data centers.<\/p>\n<p>But we\u2019re here to help, as training and personnel management are two of the chapters covered in the free e-book <a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly93d3cuc2NobmVpZGVyLWVsZWN0cmljLmNvbS9wcm9tby91cy9lbi9nZXRQcm9tby83NTUxM3A%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\">\u201cEssential Elements of Data Center Facility Operations.\u201d<\/a> It describes the 12 essential elements of a sound facility management program, along with practical tips for lowering data center operations costs. <a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly93d3cuc2NobmVpZGVyLWVsZWN0cmljLmNvbS9wcm9tby91cy9lbi9nZXRQcm9tby83NTUxM3A%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\">Download it now<\/a> and get on the path to improved data center operations.<\/p>\n<p>Also, follow me on <a href=\"https:\/\/blog.schneider-electric.com\/?feed-stats-url=aHR0cHM6Ly90d2l0dGVyLmNvbS9Ub255RGVTcGlyaXRvMQ%3D%3D&#038;feed-stats-url-post-id=45508\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> to stay up to speed on data center operations best practices.<\/p>\n<p>  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.schneider-electric.com\/?feed-stats-post-id=45508\" width=\"1\" height=\"1\" style=\"display: none;\" \/><\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/blog.schneider-electric.com\/datacenter\/2018\/02\/06\/focus-on-employee-training-to-keep-data-center-operations-costs-in-check\/\">Focus on Employee Training to Keep Data Center Operations Costs in Check<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/blog.schneider-electric.com\">Schneider Electric Blog<\/a>.<\/p>\n<p><a href=\"https:\/\/blog.schneider-electric.com\/datacenter\/2018\/02\/06\/focus-on-employee-training-to-keep-data-center-operations-costs-in-check\/\" target=\"bwo\" >http:\/\/blog.schneider-electric.com\/feed\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Credit to Author: Anthony DeSpirito| Date: Tue, 06 Feb 2018 20:31:13 +0000<\/strong><\/p>\n<p>Brain drain, or knowledge walk, is an age-old problem in IT and data center circles. That\u2019s when a staffer with intimate knowledge of your environment retires or takes a job&#8230;  <a href=\"https:\/\/blog.schneider-electric.com\/datacenter\/2018\/02\/06\/focus-on-employee-training-to-keep-data-center-operations-costs-in-check\/\" title=\"ReadFocus on Employee Training to Keep Data Center Operations Costs in Check\">Read more &#187;<\/a><\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/blog.schneider-electric.com\/datacenter\/2018\/02\/06\/focus-on-employee-training-to-keep-data-center-operations-costs-in-check\/\">Focus on Employee Training to Keep Data Center Operations Costs in Check<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/blog.schneider-electric.com\">Schneider Electric Blog<\/a>.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[12389,12388],"tags":[12391,17446,12400,17447,17448,11270,17449,713],"class_list":["post-11403","post","type-post","status-publish","format-standard","hentry","category-scadaics","category-schneider","tag-data-center","tag-data-center-cost-savings","tag-data-center-operations","tag-data-center-staff","tag-data-center-training","tag-it-management","tag-millennial","tag-safety"],"_links":{"self":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/posts\/11403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/comments?post=11403"}],"version-history":[{"count":0,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/posts\/11403\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/media?parent=11403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/categories?post=11403"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/tags?post=11403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}