{"id":13217,"date":"2018-08-28T11:00:03","date_gmt":"2018-08-28T19:00:03","guid":{"rendered":"http:\/\/www.palada.net\/index.php\/2018\/08\/28\/news-6984\/"},"modified":"2018-08-28T11:00:03","modified_gmt":"2018-08-28T19:00:03","slug":"news-6984","status":"publish","type":"post","link":"http:\/\/www.palada.net\/index.php\/2018\/08\/28\/news-6984\/","title":{"rendered":"3 Lessons for every CIO launching a Digital Transformation journey"},"content":{"rendered":"

Credit to Author: Elizabeth Hackenson| Date: Tue, 28 Aug 2018 00:08:36 +0000<\/strong><\/p>\n

There\u2019s no question about it. The role of today\u2019s CIO in the digital world is changing faster than ever. As CIOs, we no longer just manage IT systems and services across an enterprise. Instead, we\u2019re key contributors to shaping and driving a company\u2019s digital transformation (or DX) strategy. And what an exciting role that is to take on! After all, digital inherently is a customer-centric value proposition, so we\u2019re instrumental in ensuring that every level of an enterprise hinges around the customer.<\/p>\n

As the Global CIO of Schneider Electric, which is leading the digital transformation of energy management and automation across key markets<\/a>, here are some of the concrete lessons at the forefront of this journey:<\/p>\n

Define the evolutionary leaps: digitization v. digital.<\/strong><\/span><\/p>\n

Let\u2019s start at square one. CIOs have been grappling with the terms \u201cdigitization\u201d and \u201cdigital,\u201d sometimes without pause to clarify any confusion or conflation of these very different concepts. Jeanne Ross, principal research scientist for MIT\u2019s Center for Information Systems Research offers a clear explanation<\/a>. We may understand the strategic difference, but does the rest of your enterprise?<\/p>\n

We can look to the airline industry for a strong example. Remember a decade ago when we had to interact with a human ticket agent to get a boarding pass, waiting for the agent to feverously type something in order to pop out the printed pass? Now, airlines have digitized<\/em><\/strong> the process (i.e., it\u2019s automated). But they didn\u2019t stop there. Most carriers have gone digital<\/em><\/strong> as well, meaning that they\u2019ve created a user experience that gives customer value to digitization (i.e., creating apps, providing customer-friendly kiosks that eliminate the mystery and complexity of getting a pass, etc.) Digital is a business imperative in most industries, and digitization is an important enabler of digital. Digitization on its own, however, won\u2019t make a business a digital company. It\u2019s critical that we communicate what these terms mean to the teams driving these transformations behind the scenes.<\/p>\n

Launch a digital strategy roadshow.<\/strong><\/span><\/p>\n

Communicating your overarching digital value proposition throughout<\/em> your company is vital. Doing so empowers and inspires your employees, allowing a true digital journey to unfold. The moment you have a well-defined, strongly governed digital strategy and plan, connect the dots across your enterprise. And don\u2019t be concerned about sharing the message multiple times in varied ways.<\/p>\n

In my experience, regional visits are a priority to ensure that our enterprise IT organization has the knowledge and tools to support end-to-end digital transformation (e.g., merging disparate applications and systems into a more seamless, unified experiences such as our CRM and collaborative work tools such as Microsoft Teams and Box). During your own roadshow, take the time to engage your employees in order to:<\/p>\n