{"id":14218,"date":"2019-01-03T04:30:03","date_gmt":"2019-01-03T12:30:03","guid":{"rendered":"http:\/\/www.palada.net\/index.php\/2019\/01\/03\/news-7970\/"},"modified":"2019-01-03T04:30:03","modified_gmt":"2019-01-03T12:30:03","slug":"news-7970","status":"publish","type":"post","link":"http:\/\/www.palada.net\/index.php\/2019\/01\/03\/news-7970\/","title":{"rendered":"New year, same old users"},"content":{"rendered":"

Credit to Author: Sharky| Date: Thu, 03 Jan 2019 03:00:00 -0800<\/strong><\/p>\n

IT support pilot fish takes a call to help a user change a password on a webpage form — and it reminds fish of just how much help-desk techs love password resets.<\/p>\n

“I spent 25 minutes talking to him,” fish groans. “There were only two buttons to press, Submit<\/i> and Reset<\/i>.<\/p>\n

“You\u2019d think that after pressing Reset<\/i> three times and having it erase the passwords he typed in, he would try Submit<\/i> — right?<\/p>\n

“But no — our customer tried a fourth and then a fifth time, until he got the idea to hit the other button.<\/p>\n

“This person was by all accounts a functional, employed adult…”<\/p>\n

Sharky needs a new year’s worth of stories<\/strong> of users, management and IT gone off the rails. So send me your true tales of IT life at sharky@computerworld.com<\/a>. You can also comment on today’s tale at Sharky’s Google+ community<\/strong><\/a>, and read thousands of great old tales in the Sharkives<\/strong><\/a>.<\/i><\/p>\n

Get Sharky’s outtakes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter<\/a>.<\/em><\/p>\n

http:\/\/www.computerworld.com\/category\/security\/index.rss<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Credit to Author: Sharky| Date: Thu, 03 Jan 2019 03:00:00 -0800<\/strong><\/p>\n

\n
\n

IT support pilot fish takes a call to help a user change a password on a webpage form — and it reminds fish of just how much help-desk techs love password resets.<\/p>\n

“I spent 25 minutes talking to him,” fish groans. “There were only two buttons to press, Submit<\/i> and Reset<\/i>.<\/p>\n

“You\u2019d think that after pressing Reset<\/i> three times and having it erase the passwords he typed in, he would try Submit<\/i> — right?<\/p>\n

“But no — our customer tried a fourth and then a fifth time, until he got the idea to hit the other button.<\/p>\n

“This person was by all accounts a functional, employed adult…”<\/p>\n

Sharky needs a new year’s worth of stories<\/strong> of users, management and IT gone off the rails. So send me your true tales of IT life at sharky@computerworld.com<\/a>. You can also comment on today’s tale at Sharky’s Google+ community<\/strong><\/a>, and read thousands of great old tales in the Sharkives<\/strong><\/a>.<\/i><\/p>\n

To read this article in full, please click here<\/a><\/p>\n<\/section>\n<\/article>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[11062,10643],"tags":[714],"class_list":["post-14218","post","type-post","status-publish","format-standard","hentry","category-computerworld","category-independent","tag-security"],"_links":{"self":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/posts\/14218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/comments?post=14218"}],"version-history":[{"count":0,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/posts\/14218\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/media?parent=14218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/categories?post=14218"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.palada.net\/index.php\/wp-json\/wp\/v2\/tags?post=14218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}