Free download: UEM vendor comparison chart 2022<\/i><\/a> ]<\/i>\u00a0<\/p>\nForrester sees a few major trends emerging for UEM this year, Hewitt says. One is the rise of user experience management within UEM tools. The use of end-user experience monitoring (EUEM) will become more common among organizations, he says.\u00a0<\/p>\n
This involves collecting telemetry from endpoints for the purposes of benchmarking end-user experience, remediating issues, and collecting employee feedback. \u201cAs enterprises continue to try to improve employee experience\u202ffor hybrid work, these experience management capabilities will become increasingly useful, especially when combined with existing tools in house,\u201d Hewitt says.\u00a0<\/p>\n
Another trend Hewitt notes is an acceleration of \u201cmodern management,\u201d a strategy to manage endpoints in a unified way without compromising the security of the endpoints. \u201cThe pandemic forced many IT decision makers to modernize their endpoint management strategies to better serve remote workers,\u201d he says. \u201cWe’re now seeing large moves to support modern management, and the UEM vendors are making it increasingly easy to do so with new migration tools.\u201d\u00a0<\/p>\n
In addition to these developments, Hewitt expects to see a greater focus on remote-first management capabilities with UEM, \u201cspecifically when it comes to visibility over at-home endpoints and improved patching via the internet,\u201d he says.\u00a0\u00a0<\/p>\n
\u201cI’d also expect to see a greater focus on improving deployment automation, providing a fully automated deployment service that includes areas previously not included, such as BIOS [basic input\/output system] configuration, user personalization, and third-party app deployment,\u201d he says.\u00a0<\/p>\n
Gartner\u2019s Wilson points to many of the same trends. \u201cWe anticipate leading UEM tools will continue to try to consolidate workloads and expand features to include experience management, automation, patching, vulnerability and risk management, configuration management, secure remote access, and remote control,\u201d he says.\u00a0<\/p>\n
Another major trend Forrester emphasizes for 2022 is the continued convergence of endpoint management and endpoint security. Some UEM vendors have acquired endpoint detection and response (EDR) providers in recent years, Hewitt notes. \u201cIn addition to integrating those tools, we’re seeing more interest among vendors to offer combined management and security capabilities within a single platform,\u201d he says.\u00a0<\/p>\n
What this means for buyers is more consolidation of tools, fewer agents \u2014 software tools that monitor threats and vulnerabilities \u2014 on endpoint devices, and a growing need to improve collaboration between IT operations and security teams, Hewitt says.\u00a0<\/p>\n
Phil Hochmuth, program vice president, enterprise mobility at IDC, highlights the unification trend as well. PC management technology will increasingly look like mobile device management (MDM) as modern endpoint management adopts MDM protocols and architectures for software delivery, he says.\u00a0\u00a0<\/p>\n
\u201cAutomated unified endpoint patching \u2014 especially third-party app patching \u2014 will be difficult to achieve,\u201d Hochmuth says. \u201cEndpoint management teams will increasingly take on endpoint security roles as this line blurs. To address these trends, we\u2019re advising enterprises to keep \u2018traditional\u2019 endpoint options open for end-user endpoint management, with an eye toward\u202fmodern management.\u201d\u00a0<\/p>\n
IDC is emphasizing the importance of a \u201csingle pane of glass\u201d functionality across multiple operating systems\u202fand device form factors, Hochmuth says. \u201cWe\u2019re seeing and encouraging more integration of UEM technology into both end-user computing operations teams and security operations,\u201d he says.<\/p>\n
Mobility experts expect artificial intelligence (AI), machine learning (ML), and automation to play increasingly important roles in UEM platforms.\u00a0<\/p>\n
\u201cAnalytics is becoming an increasingly popular feature being introduced by UEM vendors,\u201d Hochmuth says. \u201cThis is the ability to gather data and telemetry from managed endpoints and putting that data into usable reports and workflows driven by automation and AI.\u201d\u00a0<\/p>\n
Because AI and ML capabilities are relatively new, \u201cit will take time to prove to IT administrators that the insights and recommendations [made by AI\/ML] are complete, accurate, and reliable,\u201d Wilson says. \u201cBut the sky is the limit on what can be done to eliminate repeatable, mundane tasks. We also expect to see ML play into better risk and vulnerability assessment to drive better prioritization of and eventual automation of software updates and patching.\u201d\u00a0<\/p>\n
There is a tremendous need for self-healing of endpoint devices today, \u201cand AI plays a large role in that by bringing the endpoint back into compliance with its initial configuration,\u201d Hewitt says. \u201cWe also see an AI play when it comes to proactively improving experience or preventing issues from happening that disrupt employees.\u201d\u00a0<\/p>\n
This will require significant coordination and historical knowledge of user behavior, Hewitt says, \u201cbut it’s something that will improve enterprises’ ability to predict and solve issues before they happen.\u201d\u00a0<\/p>\n
Read next:\u00a0<\/strong><\/p>\nThis story was originally published in June 2015 and most recently updated in May 2022. Click through to subsequent pages to see how mobility management has evolved over the years.<\/em><\/p>\nhttp:\/\/www.computerworld.com\/category\/security\/index.rss<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"![](\"https:\/\/images.idgesg.net\/images\/article\/2022\/04\/uem-vendors-cw-primary-100926191-large.3x2.jpg?auto=webp&quality=85,70\"\/)
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Credit to Author: Bob Violino| Date: Tue, 03 May 2022 03:00:00 -0700<\/strong><\/p>\n\n