privacy

Mobile tech, and especially mobile brought into companies through BYOD, has unique challenges for companies that need to comply with General Data Protection Regulations (GDPR) — and that’s virtually all companies, not just the ones in Europe. The regulations compel companies to manage personal data and protect privacy, and they provide individuals to have a say in what and how data about them is used.

GDPR has several disclosure and control requirements, such as providing notice of any personally identifiable data collection, notifying of any data breaches, obtaining consent of any person for whom data is being collected, recording what and how data is being used, and providing a right for people whose data is being collected to see, modify, and/or delete any information about them from corporate systems.

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Amazon has confirmed a report that one of its Echo devices recorded a family’s conversation and then messaged it to a random person on the family’s contact list, who is an employee of a family member.

But Amazon, in a statement emailed to Computerworld, confirmed every privacy advocate’s worst nightmare with its explanation: “Echo woke up due to a word in background conversation sounding like ‘Alexa.’ Then, the subsequent conversation was heard as a ‘send message’ request. At which point, Alexa said out loud ‘To whom?’ At which point, the background conversation was interpreted as a name in the customer’s contact list. Alexa then asked out loud, ‘[contact name], right?’ Alexa then interpreted background conversation as ‘right.’ As unlikely as this string of events is, we are evaluating options to make this case even less likely.”

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