Windows 10

Every month, Windows users and administrators receive updates from Microsoft on Patch Tuesday (or Wednesday, depending on where you’re located). And each month, most users all apply the same updates. 

But should we?

Case in point: KB5012170, a patch released on Aug. 9 that either causes no issues — or triggers Bitlocker recover key requests or won’t install at all, demanding that you go find a firmware update. This patch, called the Security update for Secure Boot DBX, applies to nearly all supported Windows releases. Specifically, it affects Windows Server 2012; Windows 8.1 and Windows Server 2012 R2; Windows 10, version 1507; Windows 10, version 1607 and Windows Server 2016; Windows 10, version 1809 and Windows Server 2019; Windows 10, versions 20H2, 21H1, and 21H2; Windows Server 2022; Windows 11, version 21H2 (original release), and Azure Stack HCI, version 1809, all the way to Azure Stack Data Box, version 1809 (ASDB).

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CryptoLocker. WannaCry. DarkSide. Conti. MedusaLocker. The ransomware threat isn’t going away anytime soon; the news brings constant reports of new waves of this pernicious type of malware washing across the world. It’s popular in large part because of the immediate financial payoff for attackers: It works by encrypting the files on your hard disk, then demands that you pay a ransom, frequently in Bitcoin or other cryptocurrency, to decrypt them.

But you needn’t be a victim. There’s plenty that Windows 10 and 11 users can do to protect themselves against it. In this article, I’ll show you how to keep yourself safe, including how to use an anti-ransomware tool built into Windows.

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As ransomware attacks gained steam in the mid-2010s, Microsoft sought to give Windows users and admins tools to protect their PCs from such attacks. With its October 2017 feature update, the company added a feature called Controlled Folder Access to Windows 10.

On paper, Controlled Folder Access sounds like a great protection for consumers, home users, and small businesses with limited resources. As defined by Microsoft, “Controlled folder access helps protect your valuable data from malicious apps and threats, such as ransomware. Controlled folder access protects your data by checking apps against a list of known, trusted apps. Supported on Windows Server 2019, Windows Server 2022, Windows 10, and Windows 11 clients, controlled folder access can be turned on using the Windows Security App, Microsoft Endpoint Configuration Manager, or Intune (for managed devices).”

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So, you finally got around to installing a Windows update from Microsoft, and there’s a problem. Where do you go for support and assistance?

Short answer: it depends.

If you are an Enterprise customer and have an issue with your work computer — whether in the office or remote — there should be a designated IT administrator or help desk for you. You either call the help desk or open a trouble ticket and someone gets back to you. Often, they have tools to remotely connect to your computer and see what’s going on.  If the issue is so serious your machine can’t be fixed, they’ll deploy a new computer or reimage your PC using tools such as Autopilot to deploy a fresh copy of Windows for you.

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