Trouble with Windows? You have support options

Credit to Author: Susan Bradley| Date: Tue, 21 Jun 2022 05:15:00 -0700

So, you finally got around to installing a Windows update from Microsoft, and there’s a problem. Where do you go for support and assistance?

Short answer: it depends.

If you are an Enterprise customer and have an issue with your work computer — whether in the office or remote — there should be a designated IT administrator or help desk for you. You either call the help desk or open a trouble ticket and someone gets back to you. Often, they have tools to remotely connect to your computer and see what’s going on.  If the issue is so serious your machine can’t be fixed, they’ll deploy a new computer or reimage your PC using tools such as Autopilot to deploy a fresh copy of Windows for you.

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Microsoft delivers solid Windows-focused updates for June's Patch Tuesday

Credit to Author: Greg Lambert| Date: Fri, 17 Jun 2022 12:09:00 -0700

June’s Patch Tuesday updates, released on June 14, address 55 vulnerabilities in Windows, SQL Server, Microsoft Office, and Visual Studio (though there are oo Microsoft Exchange Server or Adobe updates this month). And a zero-day vulnerability in a key Windows component, CVE-2022-30190, led to a “Patch Now” recommendation for Windows, while the .NET, Office and SQL Server updates can be included in a standard release schedule.

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Before Patch Tuesday, a to-do list to avoid trouble

Credit to Author: Susan Bradley| Date: Mon, 13 Jun 2022 10:11:00 -0700

You could call today Patch-Tuesday Eve. It’s the day before Windows machines get offered updates from Microsoft. What should you be doing to prepare?

It depends on what kind of computer user you are.

If your files are stored in the cloud

You keep everything in the cloud, you use a Microsoft account, you don’t mind reinstalling your OS if need be. Your data is protected by a username and a password, and if you are savvy, your data is protected by two-factor authentication.  

Prior to Patch Tuesday, you might decide you don’t need to back up your computer system since you know if something happens to your computer, you can reinstall the operating system and merely reconnect to your various online storage services. You’ve double-checked that all cloud services you use have file versioning enabled, so if you need to roll back to a prior version of a file, you can do so.

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After a Windows update, what should you expect?

Credit to Author: Susan Bradley| Date: Mon, 06 Jun 2022 05:17:00 -0700

Let’s get this straight: It’s not normal for a Windows update to remove software. It’s designed to install the update, not change software already in place on your system. 

At least, updates are not supposed to remove software. Since March, however, if you run the RDgateway broker service on Server 2022 (and only that version), the monthly cumulative updates have removed that service. This behavior is not normal; this is a bug.

As Microsoft notes in the Microsoft 365 Admin dashboard: “We have received reports that after installing KB5005575 or later updates on Windows Server 2022 Standard Edition, Remote Desktop Services Connection Broker role and supporting services might be removed unexpectedly. We have expedited investigation and are working on a resolution. Note: Windows Server 2022 Datacenter edition and other versions of Windows Server are not affected by this issue.”

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Windows 11: Should you bypass the hardware block?

Credit to Author: Susan Bradley| Date: Tue, 31 May 2022 12:55:00 -0700

If you’re like most PC users, your current computer can’t run Windows 11. Microsoft has placed a line in the hardware sand to ensure that only modern machines with certain specifications that harden security can run Windows 11. 

Well, sort of. The company provides a workaround, as I’ll discuss in a moment. Whether you should take advantage of this loophole to upgrade PCs (whether yours or your users’) to Windows 11 is the question.

First, if you want to know if a computer can run Windows 11, you can use the PC Health Check app, Microsoft’s diagnostic tool. But if your PC doesn’t support Windows 11, Microsoft’s app doesn’t do a great job of explaining why. Instead, I recommend using either the Windows 11 Requirements Check Tool from ByteJams.com or WhyNotWin11, available on Github. Both tools provide granular detail about why a machine won’t run Windows 11. On my personal laptop at home, for instance, the processor can’t support hardware for hypervisor enforced code integrity, nor does Windows 11 like the graphics display.

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Update now! Nvidia released fixes for 10 flaws in Windows GPU drivers

Credit to Author: Jovi Umawing| Date: Mon, 23 May 2022 11:15:01 +0000

NVIDIA recently released patches to address multiple flaws in Windows. Four of them were rated high in severity.

The post Update now! Nvidia released fixes for 10 flaws in Windows GPU drivers appeared first on Malwarebytes Labs.

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Not all patching problems are created equal

Credit to Author: Susan Bradley| Date: Mon, 16 May 2022 09:00:00 -0700

It’s the third week of the month — the week we find out whether Microsoft acknowledges any side effects it’s investigating as part of the monthly patch-release process.

First, a bit of background. Microsoft has released patches for years. But they haven’t always been released on a schedule. In the early days, Microsoft would release updates any day of the week. Then in October 2003, Microsoft formalized the release of normal security updates on the second Tuesday of the month. Thus was born Patch Tuesday. (Note: depending on where you are in the world, Patch Tuesday may be a Patch Wednesday.) The following day, or in some cases, over the next week, users and admins report issues with updates — and Microsoft finally acknowledges that, yes, there are issues.

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