ComputerWorld

One of this pilot fish’s most memorable users is a sales guy who has security issues using his PC — mainly, locking himself out because he can’t remember his password.

“In the past, he would repeatedly get locked out of his computer for entering wrong passwords,” says fish. “I eventually changed his password to be his last name. Should be easy to remember, right?

“Not so. Sales guy calls and he’s locked out of his computer. I unlock it and tell him to try again. Nope, he’s locked out again.

“I reset it again and make a trip to his desk to make sure the Caps Lock isn’t on. I get him logged in.

“A couple hours later he calls again. He’s locked out again. I tell him again, ‘Your password is your last name — just enter it the same way as you spell it.’

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Government office is rolling out remote desktop connections over VPN for some of its users, and not everyone is jumping on board, reports a pilot fish working there.

“I was staffing our support desk when one of these users called in from home, two weeks after we had set up the provisioning task for him,” fish says.

“He admitted he wasn’t the most proficient with computers, so he had his wife with him to help, and wanted to get going on the process.”

Fish explains the steps, and quickly determines that the user didn’t respond to the provisioning task until the day before — when it had already expired.

No problem, fish says, I’ll regenerate the task. That will take an hour, but in the meantime I can remote into your laptop and we can make sure it meets the minimum requirements.

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