chatbots – Computer Security Articles

Generative artificial intelligence (genAI) is likely to play a critical role in addressing skills shortages in today’s marketplace, according to a new study by London-based Kaspersky Research. It showed that 40% of 2,000 C-level executives surveyed plan to use genAI tools such as ChatGPT to cover critical skills shortages through the automation of tasks.

The European-based study found genAI to be firmly on the business agenda, with 95% of respondents regularly discussing ways to maximize value from the technology at the most senior level, even as 91% admitted they don’t really know how it works.

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ComputerWorld Independent

GenAI is highly inaccurate for business use — and getting more opaque

November 29, 2023 admin 0 Comments Artificial Intelligence, chatbots, Emerging Technology, generative ai, Regulation, Security

Large language models (LLMs), the algorithmic platforms on which generative AI (genAI) tools like ChatGPT are built, are highly inaccurate when connected to corporate databases and becoming less transparent, according to two studies.

One study by Stanford University showed that as LLMs continue to ingest massive amounts of information and grow in size, the genesis of the data they use is becoming harder to track down. That, in turn, makes it difficult for businesses to know whether they can safely build applications that use commercial genAI foundation models and for academics to rely on them for research.

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ComputerWorld Independent

White House to issue AI rules for federal employees

October 30, 2023 admin Artificial Intelligence, chatbots, Emerging Technology, generative ai, Government, Government IT, Regulation, Security

After earlier efforts to reign in generative artificial intelligence (genAI) were criticized as too vague and ineffective, the Biden Administration is now expected to announce new, more restrictive rules for use of the technology by federal employees.

The executive order, expected to be unveiled Monday, would also change immigration standards to allow a greater influx of technology workers to help accelerate US development efforts.

On Tuesday night, the White House sent invitations for a “Safe, Secure, and Trustworthy Artificial Intelligence” event Monday hosted by President Joseph R. Biden Jr., according to The Washington Post.

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ComputerWorld Independent

Q&A: How one CSO secured his environment from generative AI risks

September 25, 2023 admin 5G, Artificial Intelligence, chatbots, Data Privacy, Emerging Technology, generative ai, Security, software development

In February, travel and expense management company Navan (formerly TripActions) chose to go all-in on generative AI technology for a myriad of business and customer assistance uses.

The Palo Alto, CA company turned to ChatGPT from OpenAI and coding assistance tools from GitHub Copilot to write, test, and fix code; the decision has boosted Navan’s operational efficiency and reduced overhead costs.

GenAI tools have also been used to build a conversational experience for the company’s client virtual assistant, Ava. Ava, a travel and expense chatbot assistant, offers customers answers to questions and a conversational booking experience. It can also offer data to business travelers, such as company travel spend, volume, and granular carbon emissions details.

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ComputerWorld Independent

ServiceNow embeds AI-powered customer-assist features throughout products

September 21, 2023 admin Artificial Intelligence, chatbots, Emerging Technology, Endpoint Protection, Productivity Software

Workflow management software provider ServiceNow has embedded a chatbot for assisting customers with most of its products.

ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator workflow application.

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ComputerWorld Independent

Why and how to create corporate genAI policies

August 21, 2023 admin Artificial Intelligence, chatbots, Data Privacy, Emerging Technology, generative ai, Security

As a large number of companies continue to test and deploy generative artificial intelligence (genAI) tools, many are at risk of AI errors, malicious attacks, and running afoul of regulators — not to mention the potential exposure of sensitive data.

For example, in April, after Samsung’s semiconductor division allowed engineers to use ChatGPT, workers using the platform leaked trade secrets on least three instances, according to published accounts. One employee pasted confidential source code into the chat to check for errors, while another worker shared code with ChatGPT and “requested code optimization.”

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ComputerWorld Independent

Q&A: TIAA's CIO touts top AI projects, details worker skills needed now

August 10, 2023 admin analytics, Artificial Intelligence, careers, chatbots, Emerging Technology, Financial Services Industry, generative ai, it jobs, natural language processing, Security

Artificial intelligence (AI) is already having a significant effect on businesses and organizations across a variety of industries, even as many businesses are still just kicking the tires on the technology.

Those that have fully adopted AI claim a 35% increase in innovation and a 33% increase in sustainability over the past three years, according to research firm IDC. Customer and employee retention has also been reported as improving by 32% after investing in AI.

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ComputerWorld Independent

Governments worldwide grapple with regulation to rein in AI dangers

June 5, 2023 admin Artificial Intelligence, chatbots, Data Privacy, Regulation

Ever since generative AI exploded into public consciousness with the launch of ChatGPT at the end of last year, calls to regulate the technology to stop it from causing undue harm have risen to fever pitch around the world. The stakes are high — just last week, technology leaders signed an open public letter saying that if government officials get it wrong, the consequence could be the extinction of the human race.

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