Enterprise mobility 2024: Welcome, genAI

Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM).

“Generative AI is the latest trend to impact the UEM space,” says Andrew Hewitt, principal analyst, Forrester. “This has been the main topic of interest in the last year. We see generative AI having impacts in multiple areas, such as script creation, knowledge-based article creation, NLP [natural language processing]-based querying of endpoint data, and help desk chatbots. All of these are considerations for inclusion within the UEM stack.”

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With BYOD comes responsibility — and many firms aren't delivering

Apple deployments are accelerating across the global enterprise, so it’s surprising that many organizations don’t properly recognize that change. Even when companies put Macs, iPhones, and iPads in the hands of their employees, they are failing to manage these deployments. It’s quite shocking.

That’s the biggest take-away from the latest Jamf research, which warns that almost half of enterprises across Europe still don’t have a formal Bring-Your-Own-Device (BYOD) policy in place. That’s bad, as it means companies have no control over how employees connect and use corporate resources, creating a nice, soft attack surface for criminals and competitors alike.

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Managed Apple IDs, iCloud, and the shadow IT connection

Apple is continuing its expansion of Managed Apple IDs for business customers, giving them increased access to iCloud services and Apple Continuity features. Companies get iCloud backup and new syncing options (particularly for passwords, passkeys, and other enterprise credentials) — along with access to business-friendly Continuity features such as Universal Control.

But they could also lead to increased data sprawl and siloing. Ironically, those issues are typically related to shadow IT, even though they’re enterprise features. Let’s look at what’s going on and how enterprises can take advantage of these features and services without running into trouble.

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Addigy promises a fix for Apple devices stuck on OSUpdateScan

Enterprise admins handling fleets of Macs take note: there’s a new security management tool from Apple device management firm Addigy.

The MDM Watchdog Utility monitors the MDM framework on devices and automatically forces software patches to be installed if they’re not already in place. This is designed to help solve a specific problem in which some (not all) managed Macs do not properly install Apple’s Rapid Security Response updates.

When security isn’t

In today’s fast-moving threat environment, Apple has introduced Rapid Security Response (RSR) as a key front line against new threats. The defense is intended to be distributed and installed across Apple’s platforms as swiftly as possible once new threats are identified. The idea is that by expediting distribution and making installation a quicker process, it will be easier to maintain security across Mac fleets. That’s important as the scale of Apple deployments grows and enterprises move to support employee choice.

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Why you should use Apple’s Rapid Security Response

Mac, iPad, and iPhone users can choose to automatically install system security patches as they are released with a new Apple feature called Rapid Security Response.

Rapid Security Response aims to secure Apple’s platforms with automated security updates. The idea is that if every user automatically installs such patches, the entire ecosystem becomes inherently more secure.

Announced last year at WWDC 2022, Apple began testing the feature in October. During beta testing, it shared four content-free downloads to test its distribution system, including one recent test in March. While the feature can be enabled on devices running the latest operating system, as of this month Apple had not yet begun to ship genuine security patches.

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Jamf VP explains enterprise security threats — and how to mitigate them

Apple-focused device management and security vendor Jamf today published its Security 360: Annual Trends report, which reveals the five security tends impacting organizations running hybrid work environments. As it is every year, the report is interesting, so I spoke to Michael Covington, vice president of portfolio strategy, for more details about what the company found this year.

First, here’s a brief rundown of some of the salient points in the report:

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For Apple’s enterprise success, endpoint management is the new black

Yet more data shows the acceleration of Mac adoption in the business world.

Okta’s recent Businesses at Work 2023 report shared numerous insights into the state of enterprise IT. One in particular grabbed my attention: endpoint management and security tools have become the most popular category of security product across the enterprise, with some players achieving really significant growth, partly on the back of their Mac support.

The data: Jamf Pro has seen 428% customer growth across the last four years, while smaller vendor Kandji experienced a 172% increase in its customer base in just the last year.

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Enterprise mobility 2023: UEM meets DEX

If there was ever any doubt about the future of unified endpoint management (UEM) as a key component of enterprise mobility strategies, the now-permanent shift to hybrid and remote work models has sealed the deal. UEM has become a critical part of enterprise efforts to manage this complex environment.

Forrester Research’s 2022 Business Technographics Infrastructure Hardware Survey shows that 28% of infrastructure hardware technology decision makers will be investing in UEM over the next 12 months. “This is in line with previous years, so we continue to see stable growth in the UEM market,” says Andrew Hewitt, senior analyst at Forrester.

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