Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM).
“Generative AI is the latest trend to impact the UEM space,” says Andrew Hewitt, principal analyst, Forrester. “This has been the main topic of interest in the last year. We see generative AI having impacts in multiple areas, such as script creation, knowledge-based article creation, NLP [natural language processing]-based querying of endpoint data, and help desk chatbots. All of these are considerations for inclusion within the UEM stack.”